FAQ's
Orders
Below are some common questions about orders.
How do I place an order?
Simply add items to your cart and proceed to checkout. Follow the prompts to enter your shipping details and payment information.
How do I know if my order is confirmed?
You’ll receive a confirmation email once your order has been successfully placed.
Can I modify or cancel my order?
Orders are processed quickly, so modifications or cancellations may not be possible. Please contact us as soon as possible.
Can I change my shipping address after placing an order?
Use this text to answer questions in as much detail as possible for your customers.
Can I change my shipping address after placing an order?
If your order hasn’t been shipped yet, we may be able to update your address. Contact us immediately for assistance.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges.
Do you ship internationally?
Yes! We offer worldwide shipping. Shipping fees and delivery times vary based on your location.
When will my order be shipped?
Orders are typically processed within 1-3 business days. Once shipped, you’ll receive a tracking number.
What is your return policy?
Most items can be returned within 30 days of delivery, provided they are unused and in their original condition. However, some items qualify for a 60-day return period. Please check the product page or contact us for details.
How long does delivery take?
Delivery usually takes , depending on your location. Estimated shipping times are displayed at checkout.
Payments & Discounts
Below are some common questions about payments, promotions, and discounts.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and more.
Is my payment information secure?
Yes, our checkout is encrypted and secure. We do not store your payment details.
Do you offer any discounts?
Yes! We regularly run promotions. Check our store for the latest deals.
How do I apply a discount code?
Enter your promo code at checkout before completing your order. Only one code can be applied per purchase.
Can I combine multiple discounts?
No, discount codes cannot be stacked. However, automatic promotions (like bundle discounts) will apply automatically.
How does the bundle deal work?
If you add at least 3 items to your cart, you’ll automatically get 30% off at checkout. No code needed.
Referral & Rewards
Below are some common questions about our referral program and rewards.
How does the referral program work?
Invite a friend to shop with us, and you both get 15% off your next purchase. Contact us to receive your referral code.
Do you offer a loyalty program?
Not yet, but we’re working on it! Stay tuned for exclusive member perks.
Instagram Free Gift Program
Below are some common questions about how you can get a free gift from us!
How can I get a free gift?
Follow @Celinight on Instagram and tag us in your post or story featuring our products.
How are winners chosen?
Each week, we randomly select followers who tagged us and send them a free product as a thank-you!
Can I tag multiple times?
Yes! The more you tag us, the higher your chances of being picked.
Support & Help
Got questions? Our team is here to assist with anything you need.
Free Shipping
Enjoy free shipping on all orders—no hidden fees, just smooth delivery.
Secure Checkout
Your payment details are protected with industry-leading security.
Refer a Friend
Share the love! Give 15% off to a friend and get 15% off your next order.